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Service Commitment

WARRANTY INFORMATION

We stand behind the quality of our work with comprehensive warranties to protect your investment

At Pool Pros, we take pride in delivering exceptional quality and workmanship. Our warranty program is designed to give you peace of mind and protect your investment in your backyard oasis.

All warranties are provided in writing at the time of contract signing and vary based on the scope of work, materials used, and equipment installed. Below is an overview of our standard warranty coverage.

Workmanship Warranty

1-Year Comprehensive Workmanship Coverage

All new pool construction and major remodeling projects include a comprehensive workmanship warranty covering:

  • Installation quality and techniques
  • Plumbing connections and fittings
  • Electrical work performed by Pool Pros
  • Tile and coping installation
  • Deck and hardscape construction
  • Equipment installation

If defects in workmanship appear within the warranty period, we will repair or correct them at no additional charge to you.

Structural Warranty

10-Year Pool Shell Structural Warranty

The structural integrity of your pool shell is covered for 10 years, including:

  • Concrete/gunite shell structural failures
  • Major cracks affecting pool integrity
  • Leaks caused by structural defects (not normal wear or damage)
  • Bond beam and coping structural issues

Note: Structural warranty does not cover surface finishes (plaster, aggregate), cosmetic cracks that don't affect structural integrity, or damage caused by ground movement, earthquakes, or improper maintenance.

Equipment Warranties

Pool equipment carries manufacturer warranties, which we honor and facilitate. Warranty periods vary by manufacturer and equipment type:

Pumps & Motors

Typically 1-3 years manufacturer warranty depending on model and brand

Filters

1-3 years on filter tanks; filter media not typically covered

Heaters

1-5 years depending on heater type (gas, electric, heat pump)

Automation Systems

1-3 years manufacturer warranty on control systems and components

Salt Systems & Sanitizers

1-3 years; cells typically 1-2 years or prorated based on usage

LED Lighting

1-5 years depending on manufacturer; LED bulbs often have longer warranties

Pool Pros will assist with warranty claims and coordinate with manufacturers on your behalf. Installation of equipment by Pool Pros is required for warranty coverage.

Surface Finishes & Materials

Plaster Finishes

Standard white plaster: 1-2 year warranty against defects in materials and application. Note that discoloration, staining, and minor imperfections are normal and not covered.

Aggregate Finishes (Pebble, Quartz)

3-5 year warranty depending on product. Manufacturer warranty covers delamination and major defects but not normal wear, staining, or discoloration.

Tile & Coping

1-year warranty on installation. Tile and coping materials carry manufacturer defect warranties (typically 1 year).

Warranty Exclusions

Our warranties do not cover:

  • Damage caused by improper maintenance, misuse, or neglect
  • Chemical damage from improper water balance or over-chlorination
  • Acts of nature (lightning strikes, freezing, earthquakes, floods, tornadoes)
  • Damage caused by third parties or subsequent contractors
  • Normal wear and tear, including surface fading and minor cosmetic issues
  • Changes in ground conditions, soil movement, or settling
  • Equipment damage caused by power surges, improper voltage, or lack of surge protection
  • Failure to winterize properly in cold climates
  • Modifications made by anyone other than Pool Pros
  • Items not included in the original contract

Maintenance Requirements

To maintain warranty coverage, you must:

  • Maintain proper water chemistry as outlined in your owner's manual
  • Perform regular cleaning and maintenance of the pool and equipment
  • Operate equipment according to manufacturer guidelines
  • Keep records of water tests, chemical treatments, and maintenance performed
  • Promptly report any issues or defects during the warranty period
  • Allow Pool Pros reasonable access to inspect and repair warranty items

Pro Tip: Consider enrolling in our maintenance service program to ensure your pool is properly cared for and warranty requirements are met.

How to File a Warranty Claim

If you believe you have a warranty issue, please follow these steps:

1

Contact us promptly

Notify Pool Pros as soon as you discover an issue

2

Provide documentation

Include photos, dates, and a description of the problem

3

Allow inspection

Give us reasonable access to inspect the issue

4

Await evaluation

We will assess whether the issue is covered under warranty

5

Schedule repair

If covered, we will schedule necessary repairs at no cost to you

Pool Pros will make the final determination on whether an issue is covered under warranty. If not covered, we can still provide repair services for a fee.

Warranty Service Contact

For warranty claims, questions, or service:

Business Hours: Monday-Friday 8AM-6PM, Saturday 9AM-4PM

Important Notice

This page provides general warranty information. Specific warranty terms and conditions are detailed in your individual contract and warranty documents provided at project completion. In case of any discrepancy, your written warranty document takes precedence. Pool Pros reserves the right to modify warranty terms for future projects.

HAVE QUESTIONS ABOUT OUR WARRANTIES?

Our team is here to answer any questions about our warranty coverage and service commitment.

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