Legal
PRIVACY POLICY
Last Updated: January 1, 2025
At Pool Pros, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a quote or consultation
- Contact us via phone, email, or contact form
- Sign up for our newsletter or promotional communications
- Participate in surveys or promotions
This information may include:
- Name
- Email address
- Phone number
- Mailing address
- Property information
- Project details and preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Date and time of visits
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Respond to your inquiries and provide customer support
- Prepare quotes and proposals for your pool projects
- Send you updates about your project, appointments, and services
- Send marketing communications (with your consent) about our services, promotions, and news
- Improve our website and services
- Analyze usage trends and preferences
- Prevent fraudulent activity and ensure security
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, website hosting, email delivery, and analytics. These providers are contractually obligated to protect your information.
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities, such as a court or government agency.
Business Transfers
If Pool Pros is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure server infrastructure
- Encryption of sensitive data
- Regular security assessments
- Limited access to personal information
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Opt-out of marketing communications at any time by clicking the unsubscribe link in our emails
- Object to processing of your personal information in certain circumstances
To exercise these rights, please contact us using the information provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
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